Last Updated: January 2026 · Effective Date: 1 January 2026
Welcome to the y19e platform. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our services, you are considered to have accepted the terms of this policy.
Y19e collects various types of data to provide you with a secure and personalized experience. Data is collected solely to ensure the platform functions properly and to maintain the security of your account. A detailed breakdown of the data we collect is provided below.
During registration, we collect your full name, email address, mobile number, date of birth, and password. National ID or passport details may also be requested at times to verify your age and confirm your identity. This information is used to keep your account secure and to contact you when necessary. All data is stored in encrypted form and is never sold to third parties.
When you use the y19e website or app, your device type, operating system, browser name and version, IP address, and device identifiers are collected automatically. This information is used for platform improvements and security monitoring, and is particularly helpful in detecting suspicious activity. Your IP address is never displayed publicly in order to protect your privacy.
When transacting via bKash, Nagad, or Rocket, we store your mobile number, transaction amount (৳ BDT), transaction ID, and timestamp. For bank transfers, only the last four digits of the account number and the bank name are retained. Full payment card numbers and bank passwords are never stored on y19e's servers. Payment records are required to be retained for a defined period to prevent financial fraud and to comply with regulatory requirements.
We analyze which pages you visit on the platform, which games or betting markets you participate in, how long you remain active, and which features you use most. This behavioral data is used to present you with more relevant content and offers. Session logs, clickstreams, and search history are retained temporarily and deleted after a set period. This data is never passed to third parties in a way that identifies you by name.
Y19e uses the data it collects solely for the clear and legitimate purposes listed below — it is never used beyond those purposes. For every use of your data, we follow a minimum necessity principle, meaning only the data actually required for each purpose is used.
Y19e uses cookies and similar tracking technologies on its website and app to make your browsing experience smoother and more personalized. Cookies are small text files stored in your browser that help recognize you on return visits. We use three types of cookies — essential, functional, and analytical.
These cookies are essential for keeping your login session active, maintaining security tokens, and saving your shopping cart or bet slip. Disabling them will prevent the site from functioning properly.
These cookies remember your language preference, time zone setting, and layout choices. Your settings are automatically applied on return visits, so there is no need to configure them again each time.
These cookies help us understand which pages are visited most, where users spend the most time, and which areas of the site need improvement. All data collected is fully anonymized.
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain core features, including login and payments. Data collected through third-party analytics tools is always processed in anonymized and aggregated form.
Y19e applies industry-standard security measures to protect users' personal data. All data stored on our servers is secured with AES-256 encryption, and SSL/TLS protocols are used for data in transit. Regular security audits and penetration testing are conducted to identify and promptly address any vulnerabilities. Physical access controls, firewalls, and intrusion detection systems are active at all times across our data centers.
All personal data is retained for as long as your account remains active. After an account is closed or deleted, financial transaction records are kept for up to five (5) years as required by legal obligations. Security logs are automatically deleted after 90 days. Once the retention period expires, data is securely destroyed to prevent any possibility of recovery.
Only authorized y19e personnel can access data, and only to the extent required for their specific role. A role-based access control (RBAC) system limits each employee's access according to their responsibilities. All internal access is logged and reviewed on a regular basis. Any employee found to be in violation of the privacy policy is subject to disciplinary action.
In the event of an unexpected data breach, y19e will endeavor to notify affected users within 72 hours via email or SMS. Users will be informed of the nature of the incident, potential risks, and recommended steps to take. Where applicable, the relevant regulatory authorities will also be notified without delay, and the necessary technical measures will be taken to contain the situation.
Y19e never sells your personal data or shares it with third parties for advertising purposes. However, limited data may need to be shared with trusted partners to keep the platform running smoothly. Any such sharing is strictly limited to the minimum necessary information and is governed by formal agreements.
Mobile banking services such as bKash, Nagad, and Rocket receive the information needed to process payment transactions. This data is used solely to verify and complete specific transactions and may not be used for any other purpose. All payment partners comply with the international PCI-DSS security standard.
Y19e is legally required to provide certain information in response to a valid court order or lawful request from an investigative authority under applicable Bangladeshi law. In such cases, y19e discloses only the specific information requested and verifies the legitimacy of each request. Where possible, the affected user will be notified.
Third-party analytics tools may be used to monitor and improve platform performance. These tools receive only anonymized and aggregated data — no personally identifiable information is shared. Each analytics partner is contractually bound to uphold standards consistent with our Privacy Policy.
Your password, full payment card details, national ID images, and sensitive personal documents are never shared with any third party. Your data is never sold to advertising companies or data brokers under any circumstances — this is a core commitment of y19e.
Y19e believes you should have full control over your own data. We therefore extend the following rights to all our users and encourage them to exercise these rights at any time. Requests are typically acted upon within 30 business days of receipt.
You can request a complete copy of all information y19e holds about you at any time. This request can be made through the Settings page after logging in, or by contacting the support team.
If any of your stored information is incorrect, you can submit a correction request. Basic details such as your name, mobile number, and address can also be updated directly from your account settings.
You may request the deletion of your account and associated data at any time. Certain financial records may need to be retained for a defined period due to legal obligations, and you will be clearly informed if that is the case.
You can request an export of your data in a standard readable format (CSV or JSON). To do so, contact our support team and your file will be sent to you after your identity has been verified.
If you no longer wish to receive promotional emails or SMS messages, click the unsubscribe link at the bottom of any message or turn off notifications in your account settings. Essential account-related messages will continue to be sent regardless.
You may object to the processing of your data for specific purposes. y19e will review the grounds for your objection, take appropriate action, and inform you of the outcome.
Y19e may update this Privacy Policy from time to time. Revisions may be necessary due to changes in our services, the adoption of new technologies, or legal requirements. For any significant changes, we will notify you in advance via your registered email or SMS. Continued use of the service under the revised policy will be considered your acceptance of the updated terms.
If you have any questions about this privacy policy or wish to exercise your data rights, you can reach us through any of the methods below. Our dedicated privacy team typically responds within 24 to 48 hours.
Current version of this Privacy Policy 1 January 2026 Effective from. To request a previous version, contact our support team — we retain the last three versions. All policy changes will be reflected in the "Last Updated" date at the top of this page. We recommend revisiting this page periodically.